Culture Signals

Why does Zappos celebrate wildly inefficient customer service calls? Why did FAVI brick up the window that allowed managers to see what was happening on… Read More

Cultivating Good Luck

“We just got lucky.” “That was bad luck.” Luck feels like a thing that just happens to us, whether good or bad. But what… Read More

Own-Influence-Respond

A key idea that came up in both last week’s leadership community of practice and in this week’s HW Show episode was the own-influence-respond model. Read More