Culture Signals
Why does Zappos celebrate wildly inefficient customer service calls? Why did FAVI brick up the window that allowed managers to see what was happening on… Read More
Key Ideas of the Week
Cultivating Good Luck
“We just got lucky.” “That was bad luck.” Luck feels like a thing that just happens to us, whether good or bad. But what… Read More
10 Ways to Influence Beyond Your Team
In our ScrumMaster and Coach Community of Practice session on Friday, we talked about techniques to help influence beyond the team level. We started by… Read More
Borrow to Unlock a Breakthrough
Borrow to Unlock a Breakthrough In his book Range, David Epstein describes a classic cognitive psychology experiment (p. 104ff). Participants in the experiment are… Read More
The Power of Layering Models
The Power of Layering Models We love a good mental model, especially a shared mental model. Good models help you make sense of some aspect… Read More
Create Clarity by Defining Success
Definition of Success One surefire way to increase your odds of success is to articulate what success actually looks like. In the Humanizing Work… Read More
Feature Mining — Where do you start?
Feature Mining Last week, we held a webinar with Miro on Feature Mining, our technique for finding a good first slice of a big, complex… Read More
Using Questions Well
Using Questions Well In this week’s HW Show episode, we talked about coaching and particularly what makes for a good question when you’re in… Read More
Own-Influence-Respond
A key idea that came up in both last week’s leadership community of practice and in this week’s HW Show episode was the own-influence-respond model. Read More
Prioritization Heuristics
When we survey Product Owners on the techniques they (actually, not officially) use to prioritize backlogs, we consistently get three answers: HiPPO (Highest Paid Person’s… Read More
