Culture Signals
Why does Zappos celebrate wildly inefficient customer service calls? Why did FAVI brick up the window that allowed managers to see what was happening on… Read More
Culture Signals
Why does Zappos celebrate wildly inefficient customer service calls? Why did FAVI brick up the window that allowed managers to see what was happening on the factory floor? Culture signals. In this episode, Richard and Peter explain how culture signals work and how leaders can design their own culture signals to create the changes they want to see. Read More
Cultivating Good Luck
“We just got lucky.” “That was bad luck.” Luck feels like a thing that just happens to us, whether good or bad. But what… Read More
Scrum Roles in the Real World
In this episode, Richard and Peter answer the question: “I get the basic definitions of the Scrum roles. In the real world, though, what do these roles look like when they’re done well?” Hear their take on what it means to be a great ScrumMaster, Product Owner, or Scrum developer, beyond the “by the book” Scrum Guide answers. Read More
10 Ways to Influence Beyond Your Team
In our ScrumMaster and Coach Community of Practice session on Friday, we talked about techniques to help influence beyond the team level. We started by… Read More
Should Managers Be In Retrospectives?
In this episode, Richard and Peter answer the question: “What are your thoughts on including managers in retrospectives?” Even if a manger wants to be helpful, the answer is complicated… Read More
Borrow to Unlock a Breakthrough
Borrow to Unlock a Breakthrough In his book Range, David Epstein describes a classic cognitive psychology experiment (p. 104ff). Participants in the experiment are… Read More
Dealing with Interruptions on a Scrum Team
In this episode, Richard answers the question: “Our team is trying to use Scrum, but we get a lot of interruptions, a lot of work that pops up mid-sprint. How do we handle that kind of thing well?” He explains how to borrow a couple of concepts from Kanban to accommodate emergent work on a Scrum team in a healthy way. Read More
The Power of Layering Models
The Power of Layering Models We love a good mental model, especially a shared mental model. Good models help you make sense of some aspect… Read More
A Path to Real Empowerment for Teams
Just saying “you’re empowered” doesn’t make it happen. In this episode, Peter and Richard offer a more nuanced way to think about empowerment and a structured path to increase the level of empowerment for your employees and teams Read More
