Great Strategy in a Complex World

Most organizations invest heavily in strategy to gain alignment—only to see those plans fall apart when complexity enters the picture. In this episode of the Humanizing Work Show, learn a better way to build product strategy—one designed for complexity. Read More

How to Split a User Story (HW Show Episode)

In this episode of the Humanizing Work Show, we tackle one of the most-requested topics in Agile and Scrum: how to split a user story effectively. Drawing from our best-selling 80/20 Product Backlog Refinement course, Richard walks through the widely-used Story Splitting Flowchart, breaking down common challenges and actionable solutions. Read More

How to Make Change Management Joyful and Collaborative

Leading change doesn’t have to feel like a struggle—it can be joyful, creative, and deeply collaborative. In this episode, we explore a powerful shift in mindset that turns resistance into partnership, using Eli Goldratt’s Levels of Resistance model. Instead of fighting pushback, what if you invited skeptics to help solve the challenges? We’ll show you how to reframe resistance as an opportunity for co-creation—where change becomes not just necessary, but exciting. If you’ve ever wanted change efforts to feel more energizing and less exhausting, this episode is for you. Read More

Are You in a Split Product Owner Role? How to Make It Work

Should you split the Scrum Product Owner role? Many organizations do—but is it the right move? In this episode, we break down why companies divide the PO role (often into Product Manager, Product Owner, and/or Business Analyst), the hidden downsides that can hurt product success, and the key to making it work if you must split it. Learn how a proven delegation model can prevent misalignment, reduce bottlenecks, and improve decision-making. Don’t let a split PO role slow your team down! Read More

CAPED Phases 3-4 Episode–Analytical Planning and Iterative Execution

Many organizations struggle to balance **predictability** with **adaptability** in large initiatives. Too much planning creates rigidity, while too little leads to chaos. In this episode of the Humanizing Work Show, we dive into **Phases 3 & 4 of CAPED**—our **Complexity-Aware Planning, Estimation, and Delivery** approach—where we create a structured execution plan while keeping room for change. Phase 3 (**Analytical Planning**) ensures that teams build a **realistic, risk-aware plan** by defining **What we’re building, How we’ll ensure quality, and When it will be delivered**. Phase 4 (**Iterative Execution**) brings that plan to life with **incremental delivery, adaptive prioritization, and continuous planning cycles** that keep projects aligned and valuable. Read More