Story Splitting Q&A

Bite-sized story splitting Q&A for when you don’t need the full "Humanizing Work Guide to Splitting User Stories" Read More

Culture Signals

Why does Zappos celebrate wildly inefficient customer service calls? Why did FAVI brick up the window that allowed managers to see what was happening on… Read More

Culture Signals

Why does Zappos celebrate wildly inefficient customer service calls? Why did FAVI brick up the window that allowed managers to see what was happening on the factory floor? Culture signals. In this episode, Richard and Peter explain how culture signals work and how leaders can design their own culture signals to create the changes they want to see. Read More

Cultivating Good Luck

“We just got lucky.” “That was bad luck.” Luck feels like a thing that just happens to us, whether good or bad. But what… Read More

Scrum Roles in the Real World

In this episode, Richard and Peter answer the question: “I get the basic definitions of the Scrum roles. In the real world, though, what do these roles look like when they’re done well?” Hear their take on what it means to be a great ScrumMaster, Product Owner, or Scrum developer, beyond the “by the book” Scrum Guide answers. Read More

Should Managers Be In Retrospectives?

In this episode, Richard and Peter answer the question: “What are your thoughts on including managers in retrospectives?” Even if a manger wants to be helpful, the answer is complicated… Read More

Borrow to Unlock a Breakthrough

Borrow to Unlock a Breakthrough In his book Range, David Epstein describes a classic cognitive psychology experiment (p. 104ff). Participants in the experiment are… Read More

Dealing with Interruptions on a Scrum Team

In this episode, Richard answers the question: “Our team is trying to use Scrum, but we get a lot of interruptions, a lot of work that pops up mid-sprint. How do we handle that kind of thing well?” He explains how to borrow a couple of concepts from Kanban to accommodate emergent work on a Scrum team in a healthy way. Read More