Groups of Customers Lie to You
Whether a formal research session or an informal gathering of a group of customers or stakeholders, focus groups are one of the most popular ways… Read More
Key Ideas of the Week
But We Must!
It’s been a trope in action movies forever… Leader: How long is it going to take to solve this problem? Technical Expert: At… Read More
Confirmation Bias: The Silent Product Killer
Our brains are amazing. They constantly process a ton of information in miraculous ways. As an optimization to save energy, we’re only consciously aware of… Read More
Keep Showing Up
Reflections on 100 Episodes of the Humanizing Work Show This week, we’re releasing episode 100 of the Humanizing Work Show. We… Read More
Purpose, Mission, Vision, Strategy: What Jobs Do They Do?
People throw around terms like purpose, mission, vision, and strategy. Too often, the implementations of these fail to produce the desired outcomes. Here’s how we… Read More
Business as Usual Product Ownership (and why it doesn’t work any more)
When times are good, you can go through the motions with Product Ownership and be reasonably successful. If your team is working on something at… Read More
New Manager Mistakes
Thinking back on the managers I’ve had over the years, I’ve been relatively fortunate. I’ve never had a full-on toxic or abusive manager. But they’ve… Read More
Can’t Fix It? Make It More Visible
Got a problem in your organization that you don’t seem to have the power to fix? Wish they (whoever they are) would do something about… Read More
Framing a Meeting Right
Ever facilitated a meeting that just seems to keep going off the rails? A framing statement is key to starting a meeting strong, and a… Read More
Do It Once Before You Scale It
So many orgs using the language of Agile Software Development haven’t ever tried to really practice it with a single team. Which makes “scaling” rather… Read More